Metropcs Sorry There Was an Error Processing Your Request Please Try Again
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Hmm that's a little odd. I did some checking on this and didn't find anything going on with the payment system. Are you able to try making the payment using the automated system or the MyAccount app?
I'thousand currently having the same upshot, trying to pay my bill but I keep receiving an fault "Enter a valid menu number." I tried two different cards and I however become the same error.
Hey
I have the aforementioned problem - for some reason the organisation does not show the credit card you guys have on file and forced me to add a new card - I enter a valid credit carte number - and the validation states its not a valid credit menu number
Using Firefox 54.four.1 (64bit)
I tried Safari - and there the existing credit card is shown, and payment went through without a problem
I am also unable to brand a payment. However only on Chrome, Edge worked. Chrome not only does non permit whatsoever credit card number it will not evidence the ones y'all have saved either. This is on multiple computers. Delight fix the event.
I had trouble refill my phone from Denmark I could not make it to my account ,I got to the role where bear witness the image ,simply there were none.
and then try once more afterward 24 hours ,the same happened every day, I am now by my expressionless.line and lost my money,
my soninlaw has away that make the browser recollect you are in Us , and it worked on my husbands account , merely when nosotros tried again for me
it failed .
Since it'southward non working on Chrome, have you checked to see if there are any updates for that browser? You could also try immigration the history for information technology and giving it another shot to see if that helps. If this is still an issue, please let me know. Thanks!
My issue somehow fixed itself two days later for no reason at all. I had tried Firefox and Chrome and both had not worked, but now they work. Weird.
That'due south smashing news that yours is working
Has anyone checked out the payment option to see if it's working? Please keep us posted.
Same issue when making a payment "Enter a valid card number" go along displaying in blood-red. I've tried Firefox and Edge browsers and different credit cards. But making a payments using my iPhone appears to be working.
It seems those new "greenish" TMobil cards are useless thru the TMobil system. I spent 50.00 to pay for another calendar month of service at a Walgreen's store and tried to activate it thru phone, TMobil app, and fifty-fifty thru the conversation with a representative and it couldn't go thru with them trying to activate information technology themselves The manager at the store where I bought it said it was candy the correct way, and they don't refund money. The new TMobil green cards come with a 15 number pin and not with the usual 10 similar before, and then it seems to me that their system is not up to date and it's screwed. I talked to a representative for a second time and he told me that he was going to credit me l.00 for the next month.I just came to check my TMobil business relationship after midnight to encounter if I was credited for those fifty.00 as their representative said and information technology hasn't been done, and my telephone service expires in almost 12 hours. It'due south unbelievable how a big corporation similar TMobil can't tackle and solve a problem inside their organization.
I posted this for anyone who has the same issues and run across that it'due south not an isolated incident!
I'm having exactly the aforementioned outcome too. I am on Windows 7 and take tried both Chrome and Firefox (both are fully updated). I cleared my history and cache on Chrome, and information technology yet comes up with the message in red "Enter a valid credit card number" when I try to enter my details. I tried another card, but got the same effect. Both cards I tried were xvi digit Visa card number, if that makes any deviation. I will endeavor and figure out how to pay on the phone app, simply it is much more convenient for me to pay on the figurer. Please let me know if there's whatsoever additional info I can provide.
Same exact experience as the original affiche and my Beak is due today.
Invalid Credit Carte Number.. the entry format shows 2222-2222-2222-2222 simply merely digits are immune 2222222222222 no other characters register.
Fix This! Seriously thinking well-nigh heading back to Verizon.
Using Latest FireFox
Same problem here for 2d calendar month in a row. Called Customer Service and information technology took 4 times explaining the problem for the girl to understand, even after walking her through the Pay My Bill process and explaining the steps as I proceeded. The payment method is still in the system as customer service tin can see it but it's not showing upwards online (Add a payment method) is shown merely it won't permit adding the same card dorsum in . (Invalid card number).
Someone needs to ready this problem.
Thanks
Similar the previous comment this is the 2nd month that your system will not have a payment method using Chrome or Edge I'one thousand not going to download some other browser to try and pay my nib this is unacceptable you need to fix your billing organization ASAP maybe information technology's hacked all these people who are having this result tin can't be wrong!
Nosotros totally sympathize this is very of import. At this time, nosotros accept enough examples of this error and our applied science folks are working difficult to get this resolved. You can always Community-2153 until nosotros've resolved this and the payment system is working like normal.
The thing that was disconcerting almost this is when I starting time signed on November. 13th to pay my pecker, none of my previous payment information was bachelor, after several tries of trying to re-enter the same info and getting an odd "that email address has already been used" I became concerned and wondered what had happened to the personal info, had the site been hacked, did I just requite abroad my credit card information? If I hadn't received an email from dc5fan I wouldn't have been able to respond as not only had the payment information been hosed, simply community sign-on was broken and plainly all my preferences had been reset to default. (I shouldn't have received emails). I finally used messaging to go my credit card info back, but where was it? Anyway, from a professional standpoint, this is very amateurish beliefs.
HAVE Nosotros BEEN HACKED?
I run across your business organisation
I am having the same trouble. This just started within the last month or so. Can no longer make payments online without the countless "Please enter a valid card" loop.
At that place is cipher wrong with my card. Take tried on my home Desktop, My phone, and my friends PC. This is on T-Mobiles terminate and I seriously promise it is fixed soon.
This is notwithstanding non working.. Please either ready this at present or disengage whatever genius untested changes were made that screwed it up, examination it on your own time and brand sure it works before y'all re-deploy those changes.
Thank you
For those still having this problem, I may have found a temporary piece of work around.
Use the T-Mobile app on your phone to access your account, and make a payment from there. I tried this on a whim earlier and information technology worked.
Not a corking solution, simply until the website is fixed this may save you some trouble.
For the 3rd month in a row this is still a problem. I'g on the newest release of Chrome on Mac OS High Sierra.
I accept a valid credit carte du jour on file simply information technology doesn't testify up in the list and I cannot add a new card.
I'm able to utilize Safari equally a work around.
There are errors and deprecation notices that show up in the JavaScript console within Chrome, likely meaning the software being used is out of date. This should non be a 3 month fix. At the very least create a patch or work around until yous tin can update the entire system.
Chrome is the most popular browser. Letting this persist for and so long makes me question how much you value your customers since it creates a frustrating user experience.
I empathize that your development team is probably really busy but this is important and likely impacts a lot more people than are posting on here.
Unbelievable isn't it? doesn't give one much confidence in T-moble, this should not exist happening. I had to use their messaging arrangement to alert people that this was even happening. THey finally got my account straightened out but I wonder where my personal data was for a few week.
T-Mobile... this is unprofessional. spend some money and become some quality software people onboard. You lot customers should not have their personal information messed with, your customers should not exist you beta testers.
Aye this is the way I've been paying for the last three months but not my preferred method. Cheers for the tip to help others
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Source: https://community.t-mobile.com/accounts-services-4/unable-to-make-payment-740
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